DesLuxes
Multi Services

Cancel Items and Orders

You can cancel physical items or orders that haven't entered the shipping process yet, for that, you need to be a member.

To cancel items or orders:
1. Go to Your Orders and select the order you want to cancel.
2. Select the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, select all of the items.
3. Select Cancel checked items when finished.
After submitting the cancellation, we'll send you a confirmation message to the email address on your account.
You can also confirm that the order was cancelled by visiting Your Orders. If you see the order in the Cancelled Orders section, it was successfully cancelled.
If your order is shipped, you may refuse the package or return it using our Online Returns Centre.

To track your package:

1. Go to Your Orders.
2. Go to the order you want to track.
3. Select Track Package next to your order.
4. Select See all updates to view delivery updates.
Some packages, such as standard international deliveries, aren't trackable. Other reasons why tracking information might not be available are listed on Missing Tracking Information.
If the estimated delivery date for your package has passed and your tracking information hasn't changed, allow an additional day or two for the package to be delivered.
If your package shows as delivered, but you haven't yet received it, go to Find a Missing
Package That Shows as Delivered to find out which steps you can take.
 

Refunds

When you return an item, your refund and how your refund is issued, may differ based on the condition of the item, how long you've had the item, and how the
item was purchased.

How Refunds Are Issued

Most refunds are issued based on the payment method used at the time of purchase. In some cases, you may be offered an "Instant refund" option.
If you want to use your refund without waiting for your return to process, you can select the instant refund option, if it's available. Instant refunds are either refunded to your credit card or issued as a Gift Card, depending on the instant refund type you selected.
You still need to return your items within 30 days.

We typically process returns within two weeks after the carrier delivers the item to our Returns Center.  When we complete processing your return, we issue a refund to the selected payment method.
Your refund request will be processed instantly. However, it may take three to five business days for it to display on your credit card statement.
If your original order was placed using the Currency converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed
your order.
We may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you'll be notified in the Returns Center.

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Late Deliveries

Most packages arrive on time. Orders sometimes show up after the estimated delivery date.
Possible reasons for late delivery include the following: incorrect address or missing apartment, building, floor, or unit number, or severe weather conditions.
The recommended actions are:
1. Track your package and confirm estimated delivery date in Your Orders.
2. Confirm your shipping address in Your Orders. To avoid delivery problems, keep your address information up to date and add delivery instructions to Your Addresses.
3. Check payment processing in Your Orders.
4. Wait 48 hours to allow for unexpected delays.
If you haven't received your order but tracking shows as delivered, usually packages are returned to us as undeliverable. Please contact us in this case.